We understand that occasionally the goodies may not be right for a variety of reasons. If you wish to return or exchange an item, please familiarise yourself with our Return/Exchange Policy below;
Before your purchase is shipped to you, we personally inspect your items to ensure they are in perfect condition. Your purchase is then carefully packaged to ensure it arrives in the same condition. In the event your purchase arrives in a damaged or less than perfect condition, please notify us immediately (within 7 days) so we can address the issue. You can do this by emailing [email protected] or telephoning 0415 070 683.
Please watch out for a return email to ensure we received your email so we can care for you effectively.
We accept items for exchange within 7 days from issue date and email interaction if they are in original condition, unused, and not altered, with all the original tags intact. In the interest of hygiene, we do not offer refunds on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, unless they are faulty then a refund will be offered.
Be sure to retain the proof of posting from your courier, as we cannot be responsible for any items that fail to reach us.
Please note we do not cover return postage, except in the cases of goods being faulty or has been wrongly described.
Once we receive the item, we will inspect it to consider your return reasons before offering one of the following:
Exchange: We will happily exchange your size or colour if the item has not been worn, washed or damaged in any way. Items must be returned in their original condition with labels attached for an exchange to be considered. Items can only be exchanged once, so please choose carefully.
Refunds: We may offer a refund provided the item has not been worn, washed or damaged in any way. Items must be returned in their original condition with labels attached for a refund to be considered. Once the returned goods have been checked over, we will email you to notify an action.
Faulty Products: If you believe goods to be faulty after washing or wearing it, it can be sent back for appraisal. You must have adhered to all washing, laundering and fabric care instructions or we will not necessarily honour a refund if the item has been damaged due to negligence on your part.
You must notify us of your intention to return the faulty item. You can do this by emailing info[email protected] where the returns procedure will take effect.
Once we receive the item, we will look it over and consider the claim to deem if it is faulty. If the return reason is valid we will offer you a refund, exchange or credit. If the return reason is not valid, we will contact you to discuss the outcome.
We aim to process all returns as soon as possible and will send an email when your parcel has been received and your refund processed where applicable. Your refund where it applies will be credited to the original credit card used for purchase. Some card refunds may take a further few days to show up on your statement.
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